Documenting the paths customers
follow to communicate with your
business, your partner and resellers.
Offering options to change the current
practice for the better. Working with
stakeholders to position the new ideas.
Detailed project plan for the changes
agreed. Assigning tasks to stakeholders
based on the skills and positions in the organization.
Run the project plan and complete the changes in the scope. Monitoring the effects and eliminating the side effects of the new procedures.
At Neroelf, we specialize in direct customer communication channels such as call centers. We help to improve efficiency, transform the call center strategy to an outsourced or distributed model and help customers to communicate better with the company.
We can help to improve the customer service efficiency and agent occupancy with the new strategic roadmap.
The company can evaluate the cost reduction options we can propose and by working together, we can achieve the reduction targets.